Terms and Conditions:

    All prices quoted are inclusive of delivery within surrounding suburbs of our Sydney CBD studio and GST and all prices are quoted in Australian dollars. If delivery address is out of our delivery area extra delivery charges will apply. In this case we will contact you and you can choose to either pay the extra charges or cancel the order with a full refund.
  • For Botanics Florist Sydney to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details.
  • Orders will not be despatched until payment in full has been received and is satisfied with the integrity of the order.
  • To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system.  We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.
  • It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Botanics Florist Sydney will not refund. Should you wish to send the flowers again it will be at full expense to the customer.
  • Cancellation of Orders - Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Botanics Florist Sydney 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.
  • If for any reason we are unable to despatch your order we will contact you within 2 hours.
  • All refunds for orders placed online, over the telephone or in our shop and paid by credit card or EFTPOS are credited back the original card on which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases.
  • Normal delivery hours for Botanics Florist Sydney are between 9am and 5pm Mon-Fri. Botanics Florist Sydney offer same day delivery for Sydney Metropolitan orders submitted before 12 noon AEST Monday to Friday.
  • We use third parties for any deliveries outside of the  immediate Sydney Metro area.
  • Botanics Florist Sydney cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it.
  • All orders recieved on or for Public Holidays will be delivered on the next working business day.
  • Prices of goods and services and delivery and other charges displayed on the web-site are current at the time of display. These prices are subject to variation without notice.
  • We will always attempt to be as accurate as possible with our product descriptions and pricing.
  • All transactions are processed in Australian Dollars.
  • Flowers/Plants are seasonal and subject to availability on the day of delivery.
  • Should the described flowers be unavailable on the day of delivery a substitute flower of equal or higher value will be chosen.
  • Hamper items are subject to availability on the day of delivery.
  • Containers are subject to availability on the day and may be substituted.
  • Products/colours/containers/vases/toys/candles and other products may vary to the ones pictured from time to time due to availability from suppliers. In this case substitutes will be used but will be of higher value than the one pictured.
  • If you purchase goods and services from or create a customer registration account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide with current, complete and accurate customer information when asked to do so by the web-site or an employee of

Limitations of Damages:

  • In no event shall Botanics Florist Sydney be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if Botanics Florist Sydney is expressly advised of the possibility of such damages.




  • You agree to indemnify, defend and hold harmless Botanics Florist Sydney, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement by you.


Third Party Sites:


  • As a convenience to you, Botanics Florist Sydney may provide, on this Site, links to Web sites operated by other entities. If you use these sites, you will leave this Site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Botanics Florist Sydbey makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Botanics Florist Sydney or this Site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links.
  •  Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Botanics reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions.
  • These Terms and Conditions govern the use of (the web-site) and the purchase of any goods from it. The web-site is owned and operated by Botanics Florist Sydney (ABN 87 613 859 790).